Hi there,
It is my understanding that Instaproofs will only be offering Stripe as a payment option soon. When I was a user of Pixieset, I had really negative experiences with Stripe. It attracts a lot of spam emails and my account was hacked, almost costing me over $1000. It took a lot of effort to fix the problem and shut down both my Stripe and Pixieset accounts. I do not feel safe using Stripe, and I really enjoy Instaproofs. I would hate to have to learn and set up a new image hosting site simply because of payment options. Offering an addition option such as the current system (waiting a week doesn't bother me at all) or PayPal would be so appreciated.

As someone who makes few print sales, I really like the commissions setup and it is one of the reasons I switched from Pixieset (and encouraged others to join me). I really hope Instaproofs will reconsider, even if that means higher commissions.

Pixieset has this amazing ability for you to upload one print-res file. You can also upload your watermark which is used to display over your files as clients looks at images online- all similar to how Instaproofs currently works. But then (where it gets amazingly awesome) is that when you set up your images to have a web-res download you can choose to have the watermark automatically included on the file so that the client downloads looks like the watermarked image they were looking at in the online album.

As Instaproofs exists now, if I want this simple ability I have to upload an entire wedding in high-res files so people can order prints then upload the entire wedding again in a different album for people to download files. It really makes the feature of fulfillment far more hassle than it's worth and unbearably confusing for clients who often give up and leave my site without ordering anything!

I think both the photographers and Instaproofs would make a lot more money if this small aspect was simplified for all the users.

Hi. Right now I upload 2 galleries per shoot that I deliver to my clients. A web sized gallery, for posting online and on social media, and a full resolution gallery, so they are able to print images on their own. It would be nice to just upload one high resolution gallery and have my clients be able to have the option to download both the high resolution and web resolution photos. This would eliminate space in my gallery as well as eliminating the mistake of my clients ordering prints from the web sized galleries. If I choose to do the automated printing I wouldn't be able to upload the web resolution galleries just in case my clients happened to order from them. I don't give out CD's or flash drives anymore, so giving them those files like that isn't an option. And I would prefer they get them all in one place.

It would be great to give a more flexible option on the watermarks. We are seeing people simply screenshot the pictures and crop out the watermarks on the 4 corners. Then the watermarks in the middle are small enough to photoshop out fairly easily. If we could make them larger, or be able to position them ourselves that would be great!

Another suggestion would be to create a scenario where a customer could pick individual pictures from a category to purchase - but also have the option in the pricing set up to just purchase the whole category, in which their pictures are featured. I hope that makes sense! Thanks!

I've had a ton of confusion from the digital download process this year.

I photograph weddings and create galleries which include 5 to 6 sub folders in each gallery.

Because the downloads are broken up into 2GB files, it's dividing the sub folders in random places. And this has caused a ton of errors with my clients having to piece the downloads back together once they're downloaded.

As other every day websites create one-click checkouts/purchases I think people are getting use to easier processes for getting things on their computers.

Also, I'm delivering a luxury product and the download process needs to be seamless and easy.

Is there any way to have one-click downloads start direct from the gallery and not deal with emails and fractured downloads?