Sometimes I want to gift a print to a great client during their fulfillment process and include a note. I wish there was a way to add this into their order.0 votes
Hello, Tina! The labs don’t currently allow us to add notes to orders, but you can add additional prints to your client’s order by clicking the “Add Additional Prints to this Order” button found at the bottom of the order details screen. Just add the prints before you start the fulfillment process, and they’ll be in the fulfillment order along with the other prints from the order. Hope that helps!
Auto email timing: I’d love the ability to choose the time when auto emails go out for sales. I often get an email from myself at 2:25am and I’d rather not be disturbing clients in the middle of the night.2 votes
Thank you for this suggestion! You may now select your automated email sending times through the Marketing » Preferences page. Just look for the setting labeled “Automated Email Time Preference.” Thanks again!
1) In the old site > Mobile Apps > next to the app/event name there was a little box with up arrow to indicate a link. I can't find out how to get the link to the mobile gallery in the new site, so I use the old admin site to get the link for the mobile Gallery.
2) I can't figure out how to re-arrange the order of photos in the mobile apps in the new site. I switch back to the old site to do this task1 vote
Thanks for being so specific in what you’re looking for. The link you are referring to can be found in the menu accessed by clicking the gear icon. We’ve also added a new “Copy App URL” option to that same menu, which will copy the URL to your clipboard for pasting into an email, etc.
To rearrange the photos in the mobile app, simply click and drag them to wherever you’d like them to be.
Hope that helps! Email us at firstname.lastname@example.org if you have any other questions about this.
Thank you for your comments! On the new site, the specific dollar amount your client has purchased can be viewed on the Visitors page by hovering your mouse over the dollar sign icon next to their email address. This was done to conserve the amount of horizontal space required for the contents on the page, so that the screen can be viewed nicely on devices of all sizes.
Hi there, we are encountering a problem with the downloads for our clients. there gallery has two folders one for high res images and one for low res images with 135 in each folder. They are able to download all of the low res files but for some reason they are only able to download 95 images from the high res folder. I attempted to refresh the folder and they made sure that their hard drive had plenty of space, but after two attempts it still had the same issue.
Please help, thank you
This question has been resolved by our support team via email (email@example.com).
Having the sales data on the home page isn't a great idea for the owner of the business. Having employees see this isnt a good idea as it is not there business. The sales data should be on a restricted page that only admins or owners can see.1 vote
Hello, Paul! Thank you for this suggestion. It sounds like our Managed Accounts might be just the thing you’re looking for. There are a couple of different roles that are available for you to create, including one titled “Studio Assistant” that is defined as follows: “Full access to everything except summary reports, managed users, and billing & subscription details.” More details are available for this in our support documentation, here: https://instaproofs.zendesk.com/hc/en-us/articles/360018719212
If you have any questions about this, please shoot an email to firstname.lastname@example.org and we’ll try to answer your questions there. Thanks!
the sorting of images on the new site, mixes them all up, its very frustrating. they used to be all in order, now they are a mess. What changed? And how can I fix it?0 votes
Thank you for your comment! The sequence of the images is based on the names of the files (in both the old and new administration sites). The files are sorted alpha-numerically by default, which means an image starting with a 1, such as “image_1”, “image_107”, “image_1024” will come before any image starting with a “2” (such as “image_2”, “image_21”. etc.). For more detailed information about this, please see our help page, here: https://instaproofs.zendesk.com/hc/en-us/articles/360015143432
The good news for your previously-uploaded gallery is that even if the images aren’t displaying in the order you were expecting, you can easily sort them through the “Sort by” options found on the image list. More information about the sorting options can be found here: https://instaproofs.zendesk.com/hc/en-us/articles/360015342591
Please shoot us an email at email@example.com if you have any additional questions on this.
I might be missing it, but is there a way to save the emails from an event before I delete it to use in a new event later ?1 vote
Thank you for your suggestion! You can actually download the email list by heading into the visitor page for the gallery and clicking the “Export Address List” button in either XLS or CSV format.
If you have any questions about this, please email us at firstname.lastname@example.org.
It'd be awesome if we could have control over the download feature. One possible solution would be to have a setting that says "always display/allow downloads" or "allow downloads by designated email only". For some events I'd love to be able to allow anyone to download a photo with out making them pay or without having to manually add access to a specific email address. I hope that makes sense.3 votes
Thank you for your suggestion! You can enable free downloads for all of your gallery visitors by following the steps outlined on the following page: https://instaproofs.zendesk.com/hc/en-us/articles/360017810472 Please shoot an email to email@example.com if you have any questions about this.
For tax reporting I loved the old site where I could easily see the subtotal and how much taxes were paid with the monthly report. Now I have to manually add everything. Anyway that can be incorporated into the new site?1 vote
This functionality is in place and available for your use. Thank you for your suggestions!
I like the new Instaproofs, but I really miss the ability to sort client favorites alphabetically.
I use that for album creation to make sure their favorites are included and it's a realy pain to do it manually.
Any chance you can bring it back?1 vote
Thank you for this suggestion! The ability to sort the favorites alphabetically has now been added. Thanks again!
Again, as a Pixieset user, we can create custom emails for our clients, not stuck using pre-set templates.
While the templates are effective, we like to have a personal connection to our clients and write things relevant to the experience. This is highly inconvenient to make an infinite amount of templates.
Right now we're just copying the 'preview' email and sending it out through our own email and revising the words.
When emailing support yesterday I was only told, another option is being explored.4 votes
Thank you for this suggestion! The “Email Selected Visitors” functionality has now been updated to have a “view and edit the email content” setting. Simply click the checkbox, make your customizations to your template, and send! If you have any questions about this functionality, shoot us an email at firstname.lastname@example.org. Thanks again!
All major emails - Gallery Invites, Image Downloads need option to have a copy sent to account holder
As a current Pixieset user, all emails sent have the option to be 'sent a copy'. This is hugely important for our record keeping so we know when a gallery has been activated, and/or when we send clients downloads. Right now we have to manually add ourselves as a 'client' and send an invite to ourselves as well, but no way to track downloads.1 vote
It looks like we missed updating this option when it was put into place (sorry about that!), but this functionality is available through the Marketing » Preferences page. Through the preference page you can select from a large list of email types that can automatically be CCed to yourself when they are sent.
Thank you for your suggestions!
In the old admin sight, when you pulled up a client's favorites under their e-mail address, there is a "print" button. The new admin site does not have this feature (unless I'm missing it somehow) I use this feature all of the time to know which photos a client wants in their album. It's very useful.
We've been customers for years and appreciate all of the innovations and improvements you continue to provide. Thanks for being a great partner in our business! - Tiffany/Warmowski Photography1 vote
Thank you for this suggestion and for the kind words! This functionality has now been added to the Favorites pop-up and you can now print the favorites from the new site like you could on the old. Thanks again!
How do I get a water mark to fill me entire image/thumbnail centered. When I use preferences the watermark is small and does not fill.
i want to start using the site to automatically fullfill the sales but i cannt if I have to place a full watermark on my uploaded inages.
Can't get it to work!1 vote
Thank you for your suggestion! We have recently updated our watermark options, and you can now select a large watermark to go across the entire image. To get started with this, upload a new (larger) watermark file, and then follow the steps in the following tutorial for changing to the larger watermark style: https://instaproofs.zendesk.com/hc/en-us/articles/360016208531
I switched over to Pic-Time because their email templates are beautiful and easily customized - same with Pixieset. I would like the email templates to be more up to date in design, and easier to customize. Also, I would love the option to CC myself or track which emails I've sent within Instaproofs. Right now I have no way of knowing what email I sent after an order went out.3 votes
Thank you for your suggestion! We have recently updated our default email templates, so please take a look at them again now. If you have any other questions shoot an email to us at email@example.com. For more information about the recent email update, please reference our October newsletter, found here: http://www.instaproofs.com/newsletter/october2018.php
I love the new admin site, but can you add the check boxes back to the grid view to select the hero images for the gallery and category please. Thanks. Philip1 vote
Thank you for your suggestion! On the new site the way that you select your featured image is by clicking on the image that you’re interested in and then clicking on the Action droplist. From the Action droplist, select “Set Gallery Featured” or “Select Category Featured”, and then save your changes.
I have found it impossible to connect with stripe. I enter all the information in and it takes me back to the original page and I have to do it again and again. Today I tried and it said an email account with that email address already exists. I'm about to try another printing service.1 vote
We have emailed you for more information.
All the images except 24 (recent category) seem to have been removed from my Event of 28th April - Oulton Hall - Joanne & Mark wedding!
I'm not aware that I've deleted these - and my client want a specific image.
Are they removed once downloaded ?
I'm at a loss as to how they have gone!
Joy Newbould0 votes
Joy, can you please send an email to firstname.lastname@example.org with any additional details you may have for this? When checking your gallery, we currently see 1029 images. Any additional details you can provide to our support team will help us in tracking down the specific problem you are seeing.
I know you should be able to hold down shift or control or some key and select a range of images from an image list (check top box, go to the bottom of your portraits for example, hold shift and click that box and everything in between is selected, thus saving the time of clicking each image individually.) Yet I can not get this to function on my mac pro running OS 10.12.6 Any suggestions?1 vote
Hey there, Scott! The shift+click should work, but sometimes some browsers (generally just Firefox) decide to block it. However, our new administrative site has just been made available to all that would like to try it out, and that might work better for you. To get to the new site click the “New Admin Site” link found at the bottom of the left-hand menu on the current site. Shoot us an email at email@example.com if you run into trouble.
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