Site Suggestions

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  1. very much a personal problem, but I wish that when I enter my email and password to log in on the homepage, that I could hit the "return/enter" key to move forward instead of manually having to click the Log In button.

    1 vote
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  2. We recently had a client who's company firewall was blocking the "contact@instaproofs.com" email as spam, so despite numerous attempts, they never received a contract to sign.

    I gamed the system by entering a generic email I had access to for the client email, and then simply forwarded the email from our business account to the client so they could click and sign.

    But it would be helpful if there was another way we could generate a link to copy and paste in an email to send to a client.

    1 vote
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  3. It looks like the sales reports only include online sales transactions right now. Is there a way a report could be generated that includes paid invoices as well, so I can see total sales?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion! An option to include your offline payments from your invoices (and your session bookings) has now been added to the Monthly Summary report and the Gallery Breakdown report.

  4. For those of us who prefer to be paid by check, it would be a nice feature to send out invoices, but not run the risk of someone paying by credit card.

    1 vote
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  5. Can you add a RANDOMIZE sort option for images in a photo gallery?

    1 vote
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  6. It'd be so so wonderful for any email addresses entered into the gallery download permissions to be auto-collected into the gallery email list. Currently entering those emails into the permissions and then AGAIN entering them into the collected email list is very frustrating!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion! This functionality is now complete, and when a new email address is provided through the Permissions area in the gallery settings it will automatically be added to the Visitors list as well.

  7. Would it be possible to add the ability to download selected images from the Highlights category?

    4 votes
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  8. I'd like to ability to correct a typo in a gallery visitor's email. Someone saved 90+ favorites in the gallery and wanted to be able to download, but had a typo in the email address, so she was unable to download. I had to download them manually, upload them to dropbox and send them to her so that she didn't have to go in and redo her favorites with the correct email address. If I could have changed her email address manually, it would have saved me that trouble. Typos in email addresses happen often.

    1 vote
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  9. Please tell me how to add a new product. Been spending hours trying to figure it out. it shows up on the list, but doesn't show up on the gallery, please help

    1 vote
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  10. Sometimes I want to gift a print to a great client during their fulfillment process and include a note. I wish there was a way to add this into their order.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, Tina! The labs don’t currently allow us to add notes to orders, but you can add additional prints to your client’s order by clicking the “Add Additional Prints to this Order” button found at the bottom of the order details screen. Just add the prints before you start the fulfillment process, and they’ll be in the fulfillment order along with the other prints from the order. Hope that helps!

  11. Auto email timing: I’d love the ability to choose the time when auto emails go out for sales. I often get an email from myself at 2:25am and I’d rather not be disturbing clients in the middle of the night.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this suggestion! You may now select your automated email sending times through the Marketing » Preferences page. Just look for the setting labeled “Automated Email Time Preference.” Thanks again!

  12. 1) In the old site > Mobile Apps > next to the app/event name there was a little box with up arrow to indicate a link. I can't find out how to get the link to the mobile gallery in the new site, so I use the old admin site to get the link for the mobile Gallery.
    2) I can't figure out how to re-arrange the order of photos in the mobile apps in the new site. I switch back to the old site to do this task

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for being so specific in what you’re looking for. The link you are referring to can be found in the menu accessed by clicking the gear icon. We’ve also added a new “Copy App URL” option to that same menu, which will copy the URL to your clipboard for pasting into an email, etc.

    To rearrange the photos in the mobile app, simply click and drag them to wherever you’d like them to be.

    Hope that helps! Email us at support@instaproofs.com if you have any other questions about this.

  13. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your comments! On the new site, the specific dollar amount your client has purchased can be viewed on the Visitors page by hovering your mouse over the dollar sign icon next to their email address. This was done to conserve the amount of horizontal space required for the contents on the page, so that the screen can be viewed nicely on devices of all sizes.

  14. Hi there, we are encountering a problem with the downloads for our clients. there gallery has two folders one for high res images and one for low res images with 135 in each folder. They are able to download all of the low res files but for some reason they are only able to download 95 images from the high res folder. I attempted to refresh the folder and they made sure that their hard drive had plenty of space, but after two attempts it still had the same issue.

    Please help, thank you

    • Joseph
    1 vote
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  15. Is there a way to have multiple options for the Gallery static page. The only option at the moment has the log in box in the center blocking the picture from being seen fully before a person log's in. Can there be more options for this. for example having a full size picture with the log in box on the bottom border. or just more looks to choose from that can be customized to your gallery types.

    5 votes
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  16. Having the sales data on the home page isn't a great idea for the owner of the business. Having employees see this isnt a good idea as it is not there business. The sales data should be on a restricted page that only admins or owners can see.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, Paul! Thank you for this suggestion. It sounds like our Managed Accounts might be just the thing you’re looking for. There are a couple of different roles that are available for you to create, including one titled “Studio Assistant” that is defined as follows: “Full access to everything except summary reports, managed users, and billing & subscription details.” More details are available for this in our support documentation, here: https://instaproofs.zendesk.com/hc/en-us/articles/360018719212

    If you have any questions about this, please shoot an email to support@instaproofs.com and we’ll try to answer your questions there. Thanks!

  17. the sorting of images on the new site, mixes them all up, its very frustrating. they used to be all in order, now they are a mess. What changed? And how can I fix it?

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your comment! The sequence of the images is based on the names of the files (in both the old and new administration sites). The files are sorted alpha-numerically by default, which means an image starting with a 1, such as “image_1”, “image_107”, “image_1024” will come before any image starting with a “2” (such as “image_2”, “image_21”. etc.). For more detailed information about this, please see our help page, here: https://instaproofs.zendesk.com/hc/en-us/articles/360015143432

    The good news for your previously-uploaded gallery is that even if the images aren’t displaying in the order you were expecting, you can easily sort them through the “Sort by” options found on the image list. More information about the sorting options can be found here: https://instaproofs.zendesk.com/hc/en-us/articles/360015342591

    Please shoot us an email at support@instaproofs.com if you have any additional questions on this.

  18. I might be missing it, but is there a way to save the emails from an event before I delete it to use in a new event later ?

    1 vote
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  19. Why is it that my clients cannot download images to their mobile device after purchasing?

    6 votes
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  20. It'd be awesome if we could have control over the download feature. One possible solution would be to have a setting that says "always display/allow downloads" or "allow downloads by designated email only". For some events I'd love to be able to allow anyone to download a photo with out making them pay or without having to manually add access to a specific email address. I hope that makes sense.

    3 votes
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