new interface - speed & loading - terrible
Hi - ever since ya'll switched to your new interface, I have had the worst time trying to do things. The internet loading is terrible, it stops midway, and only loads half the page, or in a preview mode it doesn't show half the pictures. I am running safari on an iMac OS 10.9.5.
I am seriously thinking of switching because it has caused me more headaches then ever before in the last 2 months or so. I had NO problems with the old version. The stats also take FOREVER to load. I have spent more time canceling the load to refresh than ever before. I don't want to hear I have to use another browser, because that isn't going to happen.
Thanks for the comment! I’m sorry to hear that things are moving slowly for you! We have tested the new interface in a very wide-variety of devices, locations, and browsers, and unfortunately we are not able to duplicate the problems you are seeing. Since we have not heard of this same issue from others, we are having to go off of the assumption that it has something to do with your specific computer/browser/location. Although you would prefer not to be asked about an alternate browser, sometimes that is a good debugging method. For example, if you opened up the site on Chrome and it was significantly faster than you have experienced in Safari, we could eliminate the possibility of it being a site-wide issue and instead spend time looking for tweaks to improve performance in Safari. If you are willing to try it and report back the results, it could be helpful in tracking down the issue you are experiencing.
Rebecca Wyatt commented
My clients and I are experiencing a similar problem with slow loading galleries.