Your fee free plan is not fee free
I changed over to the flat rate plan, given that there were no per-order fees. Have just discovered that Stripe charged me 2.9% on every order. This is really annoying and I will be discontinuing my plan.
We’re sorry to hear that you were surprised by Stripe’s fees. We (Instaproofs) do not charge anything for our paid plans other than the advertised monthly fee. Stripe is a credit card processing company, and like all credit card processing companies they charge a small fee to process each of your transactions. The fees you pay to Stripe are not something Instaproofs has any control or influence over, and we do not receive any type of kick-back from Stripe for the transactions that they process. You can view additional information about Stripe’s fees for Canadian customers here: https://stripe.com/ca/pricing Please let us know if you have any additional questions.