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How can we improve Instaproofs?

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  1. Approving Digital File Orders

    Coming from Zenfolio, I really liked their option to be able to approve all orders including digital file orders. I just lost money due to Stripe's fees because I had to refund a very large digital file order when my client had already pre-purchased the digital files. I would like the option to be able to turn on some sort of approval required before submitting the payment.

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Monthly Report

        For tax reporting I loved the old site where I could easily see the subtotal and how much taxes were paid with the monthly report. Now I have to manually add everything. Anyway that can be incorporated into the new site?

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • "Bulk" emails need an option for complete customization

          Again, as a Pixieset user, we can create custom emails for our clients, not stuck using pre-set templates.
          While the templates are effective, we like to have a personal connection to our clients and write things relevant to the experience. This is highly inconvenient to make an infinite amount of templates.
          Right now we're just copying the 'preview' email and sending it out through our own email and revising the words.
          When emailing support yesterday I was only told, another option is being explored.

          4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • All major emails - Gallery Invites, Image Downloads need option to have a copy sent to account holder

            As a current Pixieset user, all emails sent have the option to be 'sent a copy'. This is hugely important for our record keeping so we know when a gallery has been activated, and/or when we send clients downloads. Right now we have to manually add ourselves as a 'client' and send an invite to ourselves as well, but no way to track downloads.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • One click downloads

              I've had a ton of confusion from the digital download process this year.

              I photograph weddings and create galleries which include 5 to 6 sub folders in each gallery.

              Because the downloads are broken up into 2GB files, it's dividing the sub folders in random places. And this has caused a ton of errors with my clients having to piece the downloads back together once they're downloaded.

              As other every day websites create one-click checkouts/purchases I think people are getting use to easier processes for getting things on their computers.

              Also, I'm delivering a luxury product and the download process…

              4 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Watermarking

                It would be great to have the ability to watermark just one gallery of your choice. For example, we are sending a commercial gallery to an art director for a website he is designing that hasn't been retouched and want to watermark the photos for his selection before we do our final retouching.

                4 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Print Fulfillment

                  I used the new admin site to do a print fulfillment and just before payment, it wouldn't let me submit my order to my print lab. It would say that i am missing crops. So I redid the order and it still said the same thing. So I tried fulfilling the order the the older admin site and didn't have any problems. My order went through.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Gallery problems

                    I am a photographer that does several types of event, Weddings, Sports, Commercial and Photo booth.
                    I have been using Pixieset for several years, But just started using you about 6 months ago.
                    I love your service, But I am having a MAJOR problem.
                    When I send someone to my Gallery from my website WWW.IMAGESBYROBERTT.COM I want then to be able to select the service there wanting and then go to the gallery of that service only. With your site, if I send someone to a gallery, they have to look at everything.
                    So if you a photo booth customer…

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Save email drafts

                      Would love to be able to draft an email, choose the recipients, etc. and then save it to send at a later time. Even better if that draft could also be scheduled to auto-send at a future date/time!

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Prevent same person from receive more than one bulk email at a time

                        Many of our clients have multiple galleries (i.e. engagement and wedding). When I send a bulk email about a sale for example, I'd love an option to prevent them from receiving TWO emails because they have multiple galleries. I'd like them to only receive the email once.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Be able to classify certain contacts as vendors / prevent them for getting reminder and sales emails

                          We give all of our vendor peers access to our galleries to download the photos for business use. I don't like that they're registered the same as clients to receive repeat, sales, bulk emails. I'd love to be able to classify them as vendors somehow and ensure they're not gettin spammed by emails about purchasing photos, sales, etc.

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Schedule emails for future date

                            I'd love to see the function added to schedule any email to go out on a future date. Not just emails related to running sales, but any email using any template. Currently I create placeholder wedding galleries before the photos are ready. My clients and their family/friends log in to "register" to receive a notification when the photos are ready, but I like to give the couple a week to have the images to themselves before sending it out to friends/family. I'd love to schedule the email to go out one week after I deliver the gallery to the client.…

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • customer log in

                              Fairly often a customer calls and says I dont know the email address to enter. I wish instead of "email adddress" it would say "your email address". Sounds stupid I know but it happens every couple of days. It makes me wonder are there some people who just give up and dont call us for instructions.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Discount Codes/Sales for Digital only

                                It would be great to have the ability to limit a coupon code or a sale JUST to digital downloads.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Problem with New Interface - Ability to use non-alphanumeric characters


                                  When trying to enter a custom web address/url for a gallery the new interface does not allow me to use a "-" when creating the URL.
                                  INVALID INPUT. ONLY ALPHANUMERIC CHARACTERS.
                                  This was not a problem with the old interface. I believe the same is true when creating discount codes. It's annoying :(

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • download category only

                                    Category Downloads (free) for vendors
                                    It would be wonderful if there was an option to download category only for free and not have to purchase it. For example: When my wedding planners want to download ONLY the details of the wedding in the "Details" category - as high res with no watermark on them.
                                    this would be SO helpful especially when they don't want all the family photos as well as reception pictures all in 1-5 download links. Sometimes my detail category can be quite large with 100-200 images and doing it individually is too time-consuming.

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Importing email addresses

                                      If this doesn't exist already, would love a way to import contacts from the visitors list to the "people with permissions to download" list. With each wedding, I have about 20 vendors I need to add give download permissions to, as well as send an Invitation email to, and I end up having to type in their emails twice. Would be nice to have a way to only do it once.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Print + Digital Negative (of print)

                                        I would love to have the option to make the digital negative of any print ordered available for download after the print order has been placed.

                                        Creating a print set allows for the selection of ANY print and ANY digital negative without having to correspond to one another.

                                        0 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • My Prefecture doesnt exsist on your list

                                          Hi I recently moved to Okinawa Japan, and you do not have Okinawa Prefecture as an option on your drop down menu of locations for a shoot to have taken place. Thanks!

                                          1 vote
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