The general section of your service agreement has opressive, unnecessary boilerplate language.
I understand that the general section is designed to protect against frivolous law suits, but it offers the user nothing to lean on in return. Boilerplate "we own your ass" in all cases language is not an effective way to maintain a relationship. I know a lot of people are spitting out these kinds of docs, but one the reasons I like instaproofs is that it is not a marketing email repository and the supporting verbiage began like a relationship rather than the prevailing borg-like view of providing services.
I’m sorry that you feel that way. The reason for the “boilerplate language” is because of the dishonest people in the world. Unfortunately we have to work with the good and the bad, For most people the service agreement simply means “you do your part, we’ll do ours”, but when someone comes along and does things that are harmful to others, we need to protect ourselves and the person’s customers as well as we can.
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Agreement under review. commented
I was intending to relay my comment privately to customer service. I did not intend to start a forum discussion. I don't see a delete option. I can tell by the language, I must have been annoyed by how these new changes were presented.
A scrolling list of changes can be an barrier when you are just trying to get to your upload area (esp. when a lot has changed in how the relationship is defined, such as carving out different rights for the client/photographer). Most people never make time to read this stuff, but some people see the premise that we should have time to drop our busy lives to review legalese as either annoying or unrealistic.