Force user to select/approve crop
If the user selects a print size that is not full-frame (like an 8x10), can we force default crop marks so that they either approve the default or have to select their own crop?
I often have users that select an 8x10 or 5x7 but do not set crop marks and I can't always tell what part of the image will be ok for them to lose (or they may not realize at all that some part of the image will be cut off). This eliminates any possible error.
Thanks for the suggestion! We actually have something that may work for you already. In the “preferences” page within the “Setup” tab there is an option called “Image Cropping Options”; if you set that option to “View & Custom Cropping” it will display the default crop area for their selected sizes automatically. If your client doesn’t select to custom crop the image at that point, the default crop should be considered as “approved.”
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Paul Lewis commented
I agree, as I too have the same problem. Customers might see the default crop, but it doesn't show on the finished order unless they change the crop. Therefore this function is not working.
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The default cropping marks are centered and zoomed out as far as possible. You can see an example of this by going into your storefront and viewing any image with an 8x10 print size selected. The crop area does not change on a per-image basis, but is displayed the same for all of your 8x10 images.
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Shannon Belletti commented
I already have that option selected. However, the crop marks don't appear on the order that comes in to me. If you want to review an example, order #2fd06daf516c included an 8x10 print but no crop marks appear on the order form for me. They may be shown to the user, but I don't see the default crop marks on the order form so I have no idea what they "approved" as the default.