813 results found
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payment not going though
It continues to say that the payment cannot go through due to a "risk model." I had 4 customer having this trouble in the last few days. any ideas how we can fix it
1 voteIf a payment is not accepted due to a “risk model,” that generally means that your client has entered an incorrect billing address. If their banks returns a No Match response when their address is being verified, their transaction will fail. If you have a specific incident that you would like us to look up, please email us the details at support@instaproofs.com and we can verify whether or not that is what has happened for your client(s).
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Please put photos in order
Everytime I upload photos they are not in order. No matter how I sequence them. Please fix this, thanks
1 vote -
Add a Notes section (by the photographer) on an order
Just a tab to add notes about the order (if the customer has subsequently made additional comments offline)
1 vote -
second user account log in
so that my second shooter can upload to account user modes not full admin
2 votes -
Bulk download for digital download packaged orders
I have clients that order a packages of their digitals (5, 10 15 packs etc). When they recieve the order it gives them download links for each individual file rather than a zip file similiar to if they were to download the event.
right now as a workaround, I have to go on my end, download the zip of their order and email it to them. It would be awesome if that zip file could be come available to them rather than links to each image download!
3 votes -
Mailchimp integration
Your email template system is great, however theres some features that i'd like to see, and by the time it would meet all my requirements it might as well just be mailchimp!
Building a connector into mailchimp so I can feed data from instaproofs to mailchimp would be awesome!
3 votes -
Allow different choices
Make books and albums able to have different materials and color choices.
1 vote -
Discount for Products
I have 2 different labs for prints and products. If my products lab is having a sale, there is no way for me to pass the discount on to my clients.
1 vote -
setting up sales and removing expired events
Can you please set up a way to toggle off or remove expired events from sales. There is no reason I would want to send a sale reminder to events that aren't even posted online anymore! How frustrating to have to go through and hand select every single freaking event I've shot in the last 9 months just to have a sale!
1 vote -
Combining InstaProof and Fulfillment charges on a single Invoice
provide a single invoice that combines the charges for all services. InstaProof commission and printing services so that the "amount paid" equals what is actually deposit into your account.
1 vote -
Edit event page
Just came across a situation where I needed to change the price package for an event, following video tutorial I successfully changed it but steps were confusing. I am requesting to add a feature to "edit an event" where all credentials associated with a particular event including sub categories and pricing can be changed quickly instead of the process I followed. If my suggestions are not clear I will be happy to talk over phone at 281-546-3686 to explain my thoughts. If I do not pick up call please leave a short message and a call back number. Thanks, Bijay…
1 vote -
Pre-sales option
I have found that selling packages and prints at an event before the photos are posted is a great way to assure a successful event. I would like the option have people pre-buy a package and register for the even on-line. Then when the pictures are posted they would select their prints that they want for the event. If that can be done I would like to know how. I also tend to provide a discount for early or pre-sales. Having all the data entered into one seamless system for recording sales, managing orders and communication would be excellent. I…
1 vote -
Add a new event type
Hi, can you please add a new event type. I shoot events for corporations too, and Dance, Wedding, Sports, Family and Reunion would not apply to these types of events. Maybe even a general type of event..... maybe event "Other". Thank you!
1 vote -
printing of orders
Hi! I was just wondering if there could be a way to print out orders for clients that didn't have their address and information at the top. If their information can print separately, it would help out at the post office. Thanks!
1 vote -
Download problem
When you have free downoads, the download button doesn't appear in category view (pictures appear though) or in slideshow
1 vote -
Add Print Sets to Discounts
It would be nice to have the option to add instant downloads.
1 vote -
Mobile app Notifications
Since this is a Mobile app, meaning on a mobile device most likely a phone make the communication mehtod mobile friendly by adding send notification via SMS. Allow us to enter a phone number and text the notification instead of an email. Not all mobile users read email on a phone as it is diffucult with small print and now that is the only way to get the mobile app on my phone. Also allow an option for the recipient to share the mobile app via SMS to a friend
1 vote -
Better control of watermark
The piles of tiny watermarks looks extremely unprofessional when sharing a sample photo anywhere. We need the option to put one large protective watermark over all of the image and to control size and positioning of corner marks. Additionally, I would love the ability to "give away" small watermarked images for digital download, and still have the option for the customer to buy the high res watermark free photo.
5 votes -
watermarked download for downloads
I would love for my clients who receive a download image...as well as the event download to receive a folder of the same images but with my watermark. HIgh resolution downloads are not meant for social media so it would be great if I could provide watermarked images automatically for them to use on social media. Right now I have upload a separate folder for them, which is using all my space.
3 votes -
Problem with ordering pics / email address
Hello. I've had two customers try to purchase photos and/or email me through the Instaproofs site and they've been getting error messages.
Here's one of the emails that I received:
Hi Joanne,
The photos are still not sorted the way you said they would be. I put two photos in the cart, wrote a description of what I wanted, and then tried to email them to you and it would not allow it to be emailed to your email address or to my email address for my records. I'm not going through check-out because it appears to be trying to…1 vote
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